Terms of Service

1. Acceptance

By submitting a brief, creating an account or taking part in a consultation, you accept these terms on behalf of the organisation you represent, and you confirm you are authorised to do so. Both you and that organisation are bound by them.

2. Definitions

• Client — the organisation that submits a brief and pays for consultations.
• Expert — an independent specialist accepted into the Afrisapients network.
• Brief — a written research request submitted through the platform.
• Shortlist — the set of screened experts we propose in response to a brief.
• Consultation — a scheduled call between a client and an expert, of 30 or 60 minutes.
• Deliverables — the recording, transcript and AI-assisted summary of a consultation.

3. What we provide, and what we do not

We source and screen experts, arrange and moderate consultations, and produce the deliverables. We are an intermediary. Experts are independent contractors, not our employees or agents.

We do not provide investment, legal, tax, accounting or regulatory advice, and nothing said by an expert is advice from Afrisapients. Expert views are their own. You are responsible for your own decisions and for your own verification of anything you rely on. AI-assisted summaries are generated automatically and must be checked against the full transcript before being relied on.

4. Your obligations

• Use consultation output for your own internal research and decision-making only.
• Do not republish, resell or distribute transcripts, recordings or summaries outside your organisation without our written consent.
• Do not seek material non-public information, or information an expert is contractually or legally barred from disclosing.
• Do not ask an expert about their current employer's confidential matters.
• Do not approach or engage an expert outside the platform for 12 months after being introduced to them. See non-circumvention below.
• Keep account credentials secure and tell us promptly if an account is compromised.

5. Fees and payment

Consultation prices follow the published rate card, in US dollars, and are shown before you confirm. Pay-as-you-go consultations are charged at confirmation. Research Blocks are paid up front and cover ten consultations for twelve months from purchase. Programme agreements are invoiced on 30-day terms.

Prices exclude any taxes that apply, which are calculated at checkout and added where required. Late payment on invoiced accounts may result in access being suspended until the balance is cleared.

6. Cancellation and rescheduling

The following applies to client cancellations, and is applied programmatically:

• More than 24 hours before the scheduled start: no charge.
• Within 24 hours of the scheduled start: 50% of the consultation fee.
• No-show: 100% of the consultation fee.
• If the expert cancels or does not attend, you are not charged and we will source a replacement at no additional cost.
• One reschedule made more than 24 hours ahead carries no charge.

7. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. Your brief content is disclosed to candidate experts only to the extent needed for them to assess fit, and your identity is disclosed only where you have agreed to be named. These obligations survive termination and continue for five years.

8. Intellectual property

Afrisapients owns the platform, its content and its materials. You receive a non-exclusive, non-transferable licence to use the deliverables for your internal research purposes for as long as these terms are in force.

Experts retain the intellectual property in their own pre-existing materials. Recordings, transcripts and summaries of a consultation are produced by us and licensed to you as above.

9. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, and that experts presented to you have been screened in line with our published compliance framework. We do not warrant that any particular expert will be available, that the platform will be uninterrupted, or that expert opinions are accurate, complete or suitable for your purposes. To the extent permitted by law, all other warranties are excluded.

10. Limitation of liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for loss of profit, revenue, anticipated savings, business opportunity, goodwill or data, or for any indirect or consequential loss. Our total liability arising from the service is limited to the fees you paid to us in the twelve months before the event giving rise to the claim.

11. Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your misuse of deliverables, your breach of these terms, or your unlawful use of information obtained through a consultation. We will notify you promptly of any such claim, let you control the defence of it, and give you reasonable assistance at your cost.

12. Term and termination

These terms apply from acceptance until terminated. Either party may terminate on 30 days' written notice, or immediately if the other commits a material breach that is not remedied within 14 days. We may suspend access immediately where there is a compliance or security risk.

On termination, fees for consultations already delivered or cancelled within the charging window remain payable. Unused Research Block credits are not refundable except where we terminate without cause, in which case the unused balance is refunded pro rata. Confidentiality, intellectual property, liability and non-circumvention survive.

13. Non-circumvention

For twelve months after we introduce you to an expert, you will not engage that expert for consulting work outside the platform on matters related to the introduction, unless you already had a documented relationship with them beforehand or we agree in writing.

14. Governing law and disputes

These terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction. Before starting proceedings, both parties will attempt in good faith to resolve the dispute through discussion between senior representatives for 30 days.

15. Amendments

We may update these terms. The current version is always published here and was last updated on 2026-09-01. Where a change materially affects your rights, we will give account holders at least 30 days' notice by email, and continued use after that date constitutes acceptance.